Terms & Conditions

1. Acceptance of Terms

By booking a demo, submitting an order form, making a payment, or otherwise accessing the Funnels Kingdom Business Platform, you confirm that you have read, understood, and agree to these Terms & Conditions and our Privacy Policy. If you do not agree with any part of these Terms, you should not proceed with purchasing or using our Services.

2. Description of Services

Funnels Kingdom provides the Funnels Kingdom Business Platform — an all-in-one business management system offering CRM, contact management, appointment booking, workflow automation, email and SMS marketing, invoicing and payments, reputation management, reporting, and related tools designed primarily for HVAC, plumbing, electrical, and other home service businesses. Specific features included in your account are based on the plan you purchase.

3. Pricing & Billing

Funnels Kingdom offers the following subscription plans. All pricing is disclosed in full at the time of purchase, with no hidden or undisclosed charges:

Subscription fees are billed automatically to the payment method provided at checkout, in advance of each billing cycle, until the subscription is cancelled in accordance with Section 6. You authorize Funnels Kingdom and its payment processor to charge your chosen payment method on a recurring basis for as long as your subscription remains active.

Prices are subject to change. If we change the price of your plan, we will provide reasonable advance notice before the change takes effect on your next billing cycle.

4. One-Time Setup Fee

In addition to your subscription fee, new accounts are subject to a one-time setup fee of $199 USD, charged at the time of purchase. This fee covers your personal onboarding call and the complete configuration of your account, including your automations, booking calendar, and communication tools. This fee is disclosed clearly on the order form prior to checkout and is charged only once per account.

5. Payment & Refund Policy

Because onboarding and account setup work begins immediately upon successful payment, and because subscription access is granted instantly, Funnels Kingdom does not provide refunds, partial refunds, or credits for any payments already processed. We encourage you to ask any questions you have before completing your purchase. By submitting payment, you acknowledge and accept this no-refund policy.

6. Cancellation

You may cancel your subscription at any time. To cancel, simply submit a cancellation request to our support team using the contact details in Section 15, and our team will process your request promptly — with no hidden conditions or retention hurdles.

• Cancellation stops future billing cycles. It does not refund any payment already processed (see Section 5).
• Your account and access to the Platform will remain active until the end of your current paid billing period, after which access will end.
• The one-time setup fee is not refundable upon cancellation, as the onboarding and configuration work is completed at the start of your account.

7. Account Usage & User Responsibilities

As a Funnels Kingdom customer, you are responsible for:

• Providing accurate, current, and complete information during onboarding and order submission.
• Maintaining the confidentiality of your account login credentials and notifying us immediately of any unauthorized use.
• Ensuring that any data you upload into the Platform — including your own customers' contact information — was collected lawfully and that you have the right to use it for marketing and communication purposes (e.g., SMS and email campaigns) in compliance with applicable laws such as TCPA, CAN-SPAM, or equivalent regulations in your jurisdiction.
• Using the Platform in a manner consistent with these Terms and all applicable laws.

8. Acceptable Use

You agree not to use the Funnels Kingdom Business Platform to:

• Send unsolicited, fraudulent, deceptive, or illegal communications of any kind.
• Violate any applicable local, national, or international law or regulation.
• Attempt to interfere with, disrupt, or gain unauthorized access to our systems, servers, or other customers' accounts.
• Resell, sublicense, or provide access to the Platform to third parties without our prior written consent.

We reserve the right to suspend or terminate accounts found to be in violation of this section, without refund.

9. Service Availability

We work to keep the Funnels Kingdom Business Platform available and reliable at all times. However, the Platform may occasionally be unavailable due to scheduled maintenance, updates, or circumstances beyond our reasonable control, including outages of third-party infrastructure providers we rely on. We will make reasonable efforts to minimize disruption and notify customers of planned maintenance where practical. Temporary unavailability does not entitle you to a refund or service credit, except as required by applicable law.

10. Intellectual Property

The Funnels Kingdom name, logo, platform design, software, and all related materials are the property of Funnels Kingdom and are protected by applicable intellectual property laws. Your subscription grants you a limited, non-exclusive, non-transferable right to use the Platform for your own business purposes during your active subscription period — it does not grant ownership of any underlying software or technology.

You retain full ownership of the business data and customer information you input into your account ("Your Data"). We do not claim ownership over Your Data and use it solely to provide the Services to you, as described in our Privacy Policy.

11. Disclaimers & Limitation of Liability

The Funnels Kingdom Business Platform is provided "as is" and "as available." While we strive for excellent performance and reliability, we make no warranty that the Services will be uninterrupted, error-free, or that they will meet every specific business outcome you hope to achieve, such as a guaranteed increase in leads or revenue — results depend on multiple factors specific to your business.

To the maximum extent permitted by law, Funnels Kingdom shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of, or inability to use, the Platform. Our total liability for any claim relating to the Services shall not exceed the amount you paid to Funnels Kingdom in the 3 months preceding the claim.

12. Termination

We reserve the right to suspend or terminate your access to the Platform, with or without notice, if you violate these Terms, fail to make payment, or engage in conduct that we determine, in our reasonable judgment, to be harmful to Funnels Kingdom, other customers, or third parties. Upon termination for cause, no refund will be issued for the remainder of any billing period.

13. Changes to These Terms

We may update these Terms from time to time to reflect changes in our Services, pricing, or legal requirements. When we make material changes, we will update the "Last updated" date at the top of this page and, where appropriate, notify active customers by email. Continued use of the Platform after changes take effect constitutes your acceptance of the revised Terms.

14. Governing Law

These Terms are governed by and construed in accordance with the laws applicable in the United Kingdom, without regard to conflict-of-law principles, unless otherwise required by mandatory consumer protection laws in your country of residence.

15. Contact Us

If you have any questions about these Terms & Conditions, billing, or cancellations, please reach out to our team:

• Email: [email protected]
• Phone / WhatsApp: +44 7842 558429
• Address: 23 Severn Drive, Jarrow, NE32 4BY