Privacy Policy

1. Information We Collect

We collect information that you provide directly to us, information collected automatically when you use our website or platform, and information from your use of the Funnels Kingdom Business Platform once you become a customer.

Information you provide to us

• Contact details: name, business name, email address, phone number, and mailing/billing address provided when booking a demo, filling out a form, or completing an order.
• Account information: login credentials, business details, and configuration preferences submitted during onboarding and account setup.
• Payment information: billing details processed securely through our third-party payment processor (see Section 4 — we do not directly store full card numbers).
• Communications: messages, support tickets, chat conversations, and call notes exchanged with our team.

Information collected automatically

• Device and browser information, IP address, and general location data.
• Pages visited, time spent on our website, and referral source.
• Cookie and tracking data as described in Section 5.

Information generated through platform use

• Data you input into the Funnels Kingdom Business Platform, including your own customers' contact details, appointment records, messages sent through automation tools, and pipeline/CRM data.

2. How We Use Your Information

We use the information we collect for the following purposes, and we do not use it for any undisclosed purpose:

• To set up, configure, and provide your Funnels Kingdom account and the features included in your plan.
• To process payments, including your monthly or annual subscription fee and one-time setup fee.
• To deliver onboarding, technical support, and ongoing ticketing chat support.
• To communicate with you about your account, billing, service updates, or changes to our terms or policies.
• To send you marketing communications about Funnels Kingdom, where permitted, and which you may opt out of at any time.
• To monitor, maintain, and improve the security, performance, and reliability of our website and platform.
• To comply with legal obligations and enforce our Terms & Conditions.

3. How We Share Information

We do not sell your personal information. We only share information in the following limited circumstances:

• Service providers: We work with trusted third-party providers that support our infrastructure, including hosting, payment processing, calendar/booking, email, and SMS delivery. These providers only receive the information necessary to perform their function and are contractually required to protect it.
• Legal compliance: We may disclose information if required by law, regulation, legal process, or government request, or to protect the rights, property, or safety of Funnels Kingdom, our customers, or others.
• Business transfers: If Funnels Kingdom is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction, subject to this Privacy Policy.
• With your consent: We may share information for any other purpose disclosed to you at the time of collection, with your consent.

4. Payment Security

All payments — including your monthly subscription, annual subscription, and one-time setup fee — are processed through secure, PCI-compliant third-party payment processors. We do not store your full credit card number on our own servers. Transactions are encrypted in transit using industry-standard security protocols.

5. Cookies & Tracking Technologies

Our website uses cookies and similar tracking technologies to operate correctly, remember your preferences, and understand how visitors use our site. This may include:

• Essential cookies: required for core website and booking functionality.
• Analytics cookies: help us understand site traffic and visitor behavior so we can improve our website.
• Marketing cookies: may be used to measure the performance of our advertising, where applicable.

You can control or disable cookies through your browser settings. Disabling certain cookies may affect the functionality of our website, including the booking calendar.

6. Data Security

We take the security of your information seriously and implement administrative, technical, and physical safeguards designed to protect personal information and your business data from unauthorized access, disclosure, alteration, or destruction. These measures include encrypted data transmission, access controls, and regular security review of our systems and third-party providers.

While we work hard to protect your information, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security, but we are committed to promptly addressing any known vulnerabilities.

7. Data Retention

We retain personal information and account data for as long as your account is active, and for a reasonable period afterward to comply with legal, accounting, billing dispute, or reporting obligations. If you cancel your subscription, we may retain certain records (such as billing history) as required by law, while deactivating ongoing access to platform features.

8. Your Rights & Choices

Depending on your location, you may have rights regarding your personal information, including the right to:

• Request access to the personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of your personal information, subject to legal or contractual retention requirements.
• Opt out of marketing communications at any time by using the unsubscribe link in our emails or contacting us directly.

To exercise any of these rights, contact us using the details in Section 11.

9. Children's Privacy

Our website and platform are intended for business use by adults and are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected information from a minor, we will take steps to delete it.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will update the "Last updated" date at the top of this page. We encourage you to review this policy periodically. Continued use of our website or platform after changes are posted constitutes acceptance of the updated policy.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how your information is handled, please contact us:

• Email: [email protected]
• Phone / WhatsApp: +44 7842 558429
• Address: 23 Severn Drive, Jarrow, NE32 4BY